Michael Hess is the founder and CEO of Skooba design. The company designs and manufactures award-winning line of bringing a laptop, camera case, and other applications, and also develop and manufacture custom products for other companies, ranging from small businesses to Fortune 500 companies. Michael describes himself as “obsessed until madness” about customer service-either as business owners and consumers–and believe that all businesses can benefit from the struggle for elegance as a guiding principle in most everything they do. He has been in other industries and sewn goods for over twenty years. Michael also suggest other small businesses and entrepreneurs, and provide the brand/product marketing and consulting services to a limited extent.
Humanity check is complete and pass? Otherwise, stop here and get people to your House in order.
OK, now here is ridiculously simple and three practices that you can put in place now, to help make great employees and better your service even more polished: